Privacy Policy

Privacy Policy

UniDovo Global Sdn Bhd (“UniDovo”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by students, institutional partners, agents, and website visitors. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data in the course of our operations. By accessing our website, engaging our services, or providing personal information to UniDovo, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information through our website, online forms, counseling sessions, communications, and partner engagements.

1.1 Personal Information

This may include, but is not limited to:

• Full name, date of birth, nationality, and gender
• Contact details (email address, phone number, mailing address)
• Academic records, qualifications, transcripts, and certificates
• Passport details and identification documents
• Financial information required for admission or visa processes
• Employment history and professional background (where applicable)
• Any information voluntarily provided during counseling or applications

1.2 Non-Personal Information

We may also collect non-identifiable information such as:

• Browser type and device information
• IP address and general location data
• Website usage statistics and interaction data

2. Purpose of Data Collection

UniDovo collects and processes personal information strictly for legitimate business and operational purposes, including:

• Student counseling, assessment, and academic guidance
• Processing applications to universities and education institutions
• Visa, immigration, and regulatory coordination
• Communication with students, parents, universities, and partners
• Managing recruitment agreements and institutional partnerships
• Compliance with legal, regulatory, and contractual obligations
• Improving our services, website performance, and user experience

We do not collect personal data beyond what is necessary for these purposes.

3. Use and Disclosure of Information

Personal information may be shared only when required and strictly on a need-to-know basis with:

• Partner universities and education institutions
• Immigration authorities and regulatory bodies
• Authorized agents or service providers involved in admissions, visa processing, or student support
• Internal staff and counselors for operational purposes

UniDovo does not sell, rent, or trade personal data to third parties for marketing or commercial purposes.

4. Data Protection and Security

UniDovo implements reasonable administrative, technical, and organizational measures to protect personal information against:

• Unauthorized access
• Loss, misuse, or alteration
• Accidental disclosure or destruction

Access to personal data is restricted to authorized personnel who are bound by confidentiality obligations.

5. Data Retention

Personal information is retained only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Meet legal, regulatory, and institutional requirements

When personal data is no longer required, it is securely deleted or anonymized in accordance with applicable laws and internal policies.

6. Accuracy of Information

We rely on the accuracy of personal information provided by students and partners. Individuals are responsible for ensuring that the information submitted is complete, accurate, and up to date. UniDovo is not responsible for outcomes arising from inaccurate or incomplete information provided by users.

7. Consent

By submitting personal information to UniDovo, you consent to the collection, use, processing, and disclosure of your data as described in this Privacy Policy. Where required, explicit consent will be obtained for specific purposes.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to:

• Improve website functionality
• Analyze website traffic and usage patterns
• Enhance user experience

Users may choose to disable cookies through their browser settings. However, this may affect certain website features.

9. Third-Party Links

Our website may contain links to third-party websites, including partner institutions. UniDovo is not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of those websites separately.

10. Rights of Individuals

Subject to applicable data protection laws, individuals may have the right to:

• Request access to their personal data
• Request correction of inaccurate or incomplete data
• Withdraw consent where applicable
• Request deletion of personal data, subject to legal and contractual obligations

Requests may be submitted using the contact details provided below.

11. Compliance with Laws

UniDovo complies with applicable data protection and privacy laws, including the Personal Data Protection Act (PDPA) of Malaysia and other relevant international regulations where applicable.

12. Changes to This Privacy Policy

UniDovo reserves the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements or business practices. Any updates will be posted on this page with a revised effective date.

13. Contact Information

For questions, concerns, or requests related to this Privacy Policy or personal data handling, please contact: UniDovo Global Sdn Bhd 📧 Email: info@unidovo.com 📍 Address: